Refund policy

Last updated June 5, 2026. Applies to all purchases from Relief Alliance LLC.

1. Who this policy applies to

This refund policy applies to every product sold by Relief Alliance LLC, including all purchases made through our online storefront. It applies to one-time purchases (Personalized Prayer Audio, Devotional Downloads) and to renewing charges on a Monthly Supporter subscription.

2. The 14-day refund window

You may request a full refund of any charge made by Relief Alliance LLC within 14 calendar days from the date of the original charge. The 14-day window resets for each individual charge, including each Monthly Supporter renewal.

We do not require a reason to issue a refund inside this window. We do not require you to return, delete, or stop using any digital content already delivered.

3. How to request a refund

1. Email support@unitedreliefalliance.org with the subject line "refund." Alternatively, click the refund link in any order confirmation email we have sent you.
2. Include the email address you used at checkout, or any 4 to 6 characters from your order number. If you do not have any of these handy, the last four digits of the card you used and the approximate date of the charge are enough.
3. We confirm and process the refund within one (1) business day of receiving your email.
4. Stripe, our payment processor, returns the funds to your original payment method within 5 to 10 business days.

4. Refund method and currency

Refunds are issued to the original payment method used at the time of purchase. We cannot refund a card other than the one originally charged, except in cases where Stripe automatically reroutes the refund through the card network (for example, if the original card has expired).

Refunds are issued in the original currency and amount of the charge. We do not deduct any processing fee from the refund. You receive the full amount you were charged. Exchange-rate differences between the date of the original charge and the date of the refund are determined by the card networks and are not within our control.

5. Refunds after the 14-day window

After 14 calendar days, refunds are at our discretion and are not guaranteed. We still encourage you to write us at support@unitedreliefalliance.org if something has gone wrong. We routinely make exceptions for unauthorized charges, charges the cardholder does not recognize after our explanation, and clear cases of mistake.

6. Refunds for Monthly Supporter

Each monthly renewal charge is treated as a separate transaction with its own 14-day refund window. If you forgot to cancel and were charged for a renewal you did not want, simply email us. As long as your request reaches us within 14 days of the renewal charge, we issue a full refund and cancel the subscription so it does not renew again.

7. Refunds and the digital content you received

Receiving a refund does not require you to delete the prayer audio, the devotional PDF, or any other content we have already delivered. You are welcome to keep using the file. Our purpose in issuing a refund quickly is to leave you whole, not to police what you do with your copy of the file.

8. Refunds and chargebacks

A refund issued by us is not the same as a chargeback initiated through your bank. A refund is faster (5 to 10 business days versus 30 to 60 days), is not contested, and does not appear on your statement as a disputed transaction.

If you have already filed a chargeback with your bank, please let us know in your email so we can coordinate with your card issuer and avoid duplicate reversals. Per the terms of service of every major card network, we cannot issue a refund and have the dispute decided in the cardholder's favor for the same charge.

9. Unauthorized charges

If you believe a charge from RELIEF ALLIANCE on your statement was not authorized, please contact us immediately at support@unitedreliefalliance.org. We refund unauthorized charges promptly, regardless of the 14-day window, and we cooperate fully with your card issuer's investigation.

10. Exceptions

We do not offer refunds in the following narrowly defined situations:

• Charges that are more than 180 days old. (After 180 days, our payment processor cannot reverse a charge to the original card. We still encourage you to contact us in the rare cases this comes up.)
• Refund requests that involve fraudulent claims, such as a request to refund a card you do not own.
• Requests to refund a third party for a purchase you did not make.

11. Contact

For refund requests and any questions about this policy:

support@unitedreliefalliance.org
Relief Alliance LLC
30 N Gould Street, Suite N, Sheridan, WY 82801, United States