UUnited Relief Alliance

Acceptable Use Policy

Last updated June 5, 2026.

This Acceptable Use Policy lays out what you can do with our website and products, and what you cannot do. It complements our Terms of Use.

1. You can

  • Listen to your Personalized Prayer Audio as many times as you like, in private or in a small group.
  • Share the MP3 or PDF file with family members, a friend going through a difficult time, or your local church group, with appropriate credit.
  • Print the Devotional PDF for personal use, including for a Bible study you participate in or lead.
  • Request a refund inside the 14-day window without giving a reason.
  • Cancel a Monthly Supporter subscription instantly, at any time, by any of the methods on our cancellation policy page.
  • Request a copy or deletion of your personal data at any time.

2. You cannot

  • Use a payment card you do not own or are not authorized to use.
  • Place an order with the deliberate intent of charging back after delivery, or otherwise commit "friendly fraud."
  • Resell our content commercially, including reselling the audio file as a "course," reposting it on a paid platform, or using it to generate paid advertising.
  • Alter our content in a way that misrepresents its origin (for example, presenting an excerpt as the work of a different ministry).
  • Use our website to harass, threaten, or defame any person.
  • Attempt to disrupt the operation of our website or to bypass any security or rate-limit measure.
  • Scrape our site for data, or use automated systems to repeatedly place test orders.
  • Use any of our trademarks (United Relief Alliance, Relief Alliance, My Jesus Christ, and similar marks) without our written permission.

3. Chargebacks and friendly fraud

If you have an issue with an order, please write to us first at support@unitedreliefalliance.org. We refund any charge within 14 days, with no questions asked. Filing a chargeback with your bank when you could have asked us for a refund:

  • takes longer (30 to 60 days, versus 5 to 10 business days for a direct refund);
  • requires paperwork from you;
  • imposes a non-recoverable fee on us, regardless of the dispute outcome;
  • and may be classified by your card issuer as "friendly fraud" if you have received and retained the digital content.

If we believe a chargeback was filed in bad faith after our content was delivered and after our 14-day refund window was offered and ignored, we may dispute the chargeback through the card network's representment process. Repeated chargebacks from the same person across multiple orders may result in the suspension of that customer's accounts and a refusal of future orders.

4. Reports of abuse

If you believe a person is misusing our content or violating this policy, please email support@unitedreliefalliance.org with the details. We investigate every report.

5. Enforcement

Depending on the severity and nature of a violation, we may take any of the following actions, in our reasonable discretion:

  • refusing future orders from the offending account, card, or IP address;
  • removing infringing content from any platform we control, in cooperation with the host;
  • cooperating with law enforcement or with our payment processor's investigations;
  • pursuing legal action for damages.

6. Contact

support@unitedreliefalliance.org
Relief Alliance LLC
30 N Gould Street, Suite N, Sheridan, WY 82801, United States