Customer support

Reply within 24 hours, Monday through Friday. Updated June 5, 2026.

The fastest way to reach us

Email support@unitedreliefalliance.org with your order number (any 4 to 6 characters from your receipt) or the email address you used at checkout. We typically reply within a few hours, and always within 24 hours on a business day.

What we can help with, in one email

Identifying a charge. If you see RELIEF ALLIANCE on your statement and you are not sure what it is for, we can identify the order from the last four digits of your card and the date.
Refunding an order within 14 days of the original charge. We do not ask why.
Cancelling Monthly Supporter instantly. No phone call, no retention process, no fees.
Resending the email if you cannot find the prayer audio or PDF in your inbox.
Updating an email address if you mistyped it during checkout.
Honoring your privacy rights under the GDPR or California CCPA, including a copy of your data or its deletion.

The charge on your statement

Statement descriptor: `RELIEF ALLIANCE`

Every charge we make appears on bank or credit card statements as RELIEF ALLIANCE. This is the statement descriptor for Relief Alliance LLC, our parent company. If you bought a prayer audio, a devotional PDF, or are a Monthly Supporter, this is us.

If you still do not recognize the charge after reading this page, please email us before contacting your bank. A direct refund from us reaches your card in 5 to 10 business days. A chargeback typically takes 30 to 60 days and requires paperwork from you. We would rather refund you directly.

Refund requests

We accept refund requests within 14 calendar days of the original charge. No reason is required.

How to request a refund

Email support@unitedreliefalliance.org with the subject line "refund" or use the refund link inside any order email.
We confirm the refund within one business day.
Stripe, our payment processor, returns the funds to the original card within 5 to 10 business days.

Refunds are issued in full, in the original currency, to the original card. We do not charge a refund processing fee. If your card has expired since the purchase, Stripe automatically reroutes the refund to your bank account through the card network. The full refund policy is on our refund policy page.

Subscription cancellation

If you signed up for our Monthly Supporter subscription and would like to cancel, you can do so in any of these ways:

Click the "Cancel my Monthly Supporter" link inside any renewal reminder email. No login required.
Reply to any order email with the word "cancel."
Email support@unitedreliefalliance.org.

Cancellation is effective immediately. We do not bill for any subsequent month. If you cancel within 3 days of a renewal charge, we also refund the most recent renewal as a courtesy. The full cancellation policy is on our cancellation policy page.

Frequently asked questions

I never received my prayer audio. What do I do?

First, please check your spam or promotions folder. The email comes from support@unitedreliefalliance.org and is titled "Your personalized prayer is ready." If you still cannot find it, email us with the email address you used at checkout and we will resend it within minutes.

I bought a prayer for someone else. Can I forward it?

Yes. The MP3 file is yours to forward, share, or keep. There is no DRM, no expiration, and no per-listener restriction.

Can I get a printed copy of the devotional PDF?

The PDF is print-friendly and can be printed on any home or office printer at letter or A4 size. We do not currently sell printed copies.

Why is my charge showing as `RELIEF ALLIANCE` instead of `MY JESUS CHRIST`?

Because RELIEF ALLIANCE is the legal name of our company, and that is the descriptor our payment processor uses for every charge from any of our products. Banks display the legal entity rather than the brand name. This is normal for many online merchants.

Do you ship anything physically?

No. All of our products are digital and are delivered by email or as a hosted file download.

Do you accept payment methods other than credit and debit cards?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. Apple Pay and Google Pay are also accepted on supported devices. We do not currently accept bank transfers or cryptocurrencies.

Are my prayer requests confidential?

Yes. We store prayer requests only as long as needed to produce and deliver the audio file, plus a short retention window for customer support purposes. They are never shared with any third party for any purpose other than producing your order. See our privacy policy for full details.

Who do I contact about a privacy or data deletion request?

Email support@unitedreliefalliance.org. We acknowledge the request within 5 business days and complete it within 30 days, as required by the GDPR and the California CCPA.

If you have a complaint we have not resolved

If you have given us a chance to resolve an issue and you are still not satisfied, you may contact the following authorities. We will cooperate fully with any inquiry from them.

U.S. customers: Federal Trade Commission, reportfraud.ftc.gov.
European Union customers: the Online Dispute Resolution platform of the European Commission, ec.europa.eu/consumers/odr.
Your card issuer: any bank that issued the card used to pay can also be contacted, although we strongly prefer to refund you directly.

Mail

We do not handle customer service over postal mail, but legal notices may be sent to our registered agent:

Relief Alliance LLC
c/o Northwest Registered Agent Service, Inc.
30 N Gould Street, Suite N
Sheridan, WY 82801
United States